Returns

Our Returns Policy

We hope you are completely happy with your new Channel Jumper product(s), however, if you aren’t, there’s no need to worry. Exchanging or returning your order is quick and easy.

UK Customers

Just send your item(s) back to us, in its original condition, together with proof of purchase, within 28 days of the date of dispatch. The date of dispatch is displayed on the invoice/sales receipt contained in your original parcel.

Please be sure to obtain a proof of posting from your Post Office, you will need this to hurry things along, should your parcel take a while to arrive with us. The cost of return will be your responsibility and you need to address your parcel to:

Channel Jumper Limited

8 Victoria Street

Alderney GY9 3UF

United Kingdom

International Customers

Please contact us via e-mail or telephone in order to organise the most cost efficient and fastest way.

Please note that we cannot be held responsible for any items which fail to reach us or for delays in your exchange/return reaching our warehouse. We recommend that overseas customers send their parcels via a registered trackable service and get a proof of receipt.

It is important to note that:

a) our returns/exchanges policy, does not apply in the case of certain products which cannot be returned for hygiene reasons, i.e. swimwear, underwear and earrings and drinkbottles

b) if you have purchased products as part of an offer or discount, the amount refunded will be adjusted accordingly to reflect any failure to meet the original requirements for the offer or discount as a result of returning the product;

Exchanges

If you require an exchange, tell us which item you want to exchange, along with the details of the new item you’d like in return. Once we have received your parcel, we’ll send your new item to you – free of charge (applies for UK customers only).

Returns

If you want to return an item for a refund send your item back to us in its original condition with proof of purchase, within 28 days of the date of dispatch for a refund. You will receive a full refund of the price paid for the products, but you will not receive a refund of the original delivery charges or cost of returning the products to us (unless the products were faulty).

Please allow up to 10 working days from receipt by us for us to process your refund, this maybe longer during busy sale periods.

Faulty items

We take great pride in everything we do and are just as disappointed as you when things aren’t up to scratch. If you have received something that isn’t up to the high standard you expect from Channel Jumper please call +44 1481 822202 or email sales@channeljumper.com where one of our Customer Service Team will be able to advise you on how to return your faulty goods.

Received the wrong item?

If you think you’ve received the wrong item or part of your order is missing then please contact our Customer Service Team on +44 1481 822202 or email sales@channeljumper.com

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