Refund policy

Returns & Exchanges

We hope you love your new Channel Jumper. Every piece is made with care, but if your purchase isn’t quite right, we’re here to make returning or exchanging it as simple as possible.

UK Customers

You can return your item(s) to us within 28 days of the date of dispatch, provided they are in their original condition and accompanied by proof of purchase.

Your dispatch date can be found on the invoice or sales receipt included with your original parcel.

When sending your return, please obtain proof of postage from your Post Office and keep it safe until we have confirmed that your parcel has arrived. This will help us trace your return should there be any delay.

Return postage is the responsibility of the customer.

Please send your return to:

Channel Jumper Limited
The Harbour
Alderney
GY9 3XX
Channel Islands

International Customers

If you are returning an order from outside the UK, please contact us by email or telephone before sending your parcel. We’ll be happy to advise you on the most efficient and cost-effective way to arrange your return.

We recommend using a registered, trackable postal service and obtaining proof of postage.

Please note that Channel Jumper cannot accept responsibility for parcels that do not reach us, or for delays in international returns or exchanges.

Exchanges

Changed your mind about your colour or simply need a different size? We’ll be happy to arrange an exchange.

Please include details of the item you are returning and tell us which item you would like instead.

Once we have received your returned item, we’ll send your replacement free of charge to UK customers.

Returns & Refunds

If you would like a refund, please return your item(s) within 28 days of the date of dispatch, together with proof of purchase.

To help us process your return, please make sure that products are returned in their original condition and packaging. Where applicable, a restocking fee may be charged if products are not returned in their original packaging.

We will refund the price paid for the returned product(s). Original delivery charges, return postage costs and card payment fees will not be refunded, unless the item is faulty.

For products purchased as part of an offer or discount, a restocking fee may apply.

Once your return has reached us, please allow up to 10 working days for us to process your refund. During particularly busy periods, including sale periods, this may take a little longer.

Custom-Made Jumpers

Some Channel Jumper pieces are made especially for you.

If your jumper has been custom-made to your chosen size, colour or embroidery, it is made specifically to your requirements and therefore cannot be returned or exchanged.

For this reason, please take particular care when checking your choices before placing your order.