Shipping policy

Delivery Information

We want your Channel Jumper order to reach you safely and promptly. Below you will find everything you need to know about delivery in the UK, Channel Islands and overseas.

UK & Channel Islands Delivery

FREE delivery is available on all orders over £45.

Orders are normally dispatched via Guernsey Post / Royal Mail and typically arrive within 3–7 working days.

Occasionally, delivery may take a little longer. If your parcel hasn’t arrived within 7 working days, please get in touch with us and we’ll be happy to look into it for you.

Need your order sooner? If you require an expedited or fully tracked service, simply select the Special Delivery option at checkout.

UK VAT

As a Channel Islands business, Channel Jumper is based in a VAT-free jurisdiction. The Channel Islands are outside the UK VAT system, so VAT is not charged on goods sold within the Islands.

However, goods sent from Guernsey to customers in the UK are treated as imports for UK VAT purposes. Under an arrangement with the UK authorities, Channel Jumper is registered to collect the applicable UK import VAT at the time of purchase and account for it to HM Revenue & Customs (HMRC).

This means that, when you order from Channel Jumper for delivery to the UK, the applicable UK VAT is calculated and collected at checkout, rather than you being asked to pay it separately when your parcel arrives.

There are therefore no unexpected UK VAT charges to pay on delivery for orders where VAT has been collected at checkout.

International Delivery

We ship Channel Jumper products around the world.

International delivery costs vary depending on your destination and are calculated automatically at checkout once you have entered your delivery address.

All international orders are sent via DHL express using a fully tracked service, so you can follow your parcel throughout its journey.

Customs & Import Charges

When ordering from outside the UK and Channel Islands, customs duties, import taxes or local handling charges may apply, depending on the regulations in your country.

Any such charges are the responsibility of the customer and are not included in our product prices or shipping costs.

Delivery Delays

We always do our best to get your order to you as quickly as possible. However, once a parcel has left our hands, circumstances beyond our control can occasionally cause delays.

Channel Jumper cannot accept responsibility for delays resulting from customs or security inspections, adverse weather conditions, postal disruptions or strikes.

We appreciate your patience should your delivery take a little longer than expected.